Wilden Store Privacy Policy

We respect your individual privacy. This Privacy Policy puts you in control of how your personal information is used in connection with our web site, wildenstore.psgdover.com (which we refer to as the "Wilden Store", which term also refers to all functionality and services offered on or through the Wilden Store). This Privacy Policy describes how we collect, use, and share personal and non-personal information we obtain from users of the Wilden Store. This Privacy Policy only applies to the Wilden Store. By using the Wilden Store, you agree to this Privacy Policy.

This is the website of
Wilden Pump and Engineering LLC
c/o PSG
1815 S. Meyers Road
Oakbrook Terrace, IL 60181

We can be reached via e-mail at wildenstore-customercare@psgdover.com or you can call us at 630-282-7349.

What we collect

Browsing data. In general, you can visit many pages on the Wilden Store without telling us who you are or revealing any personal information about yourself. When you do so, we may collect certain information as you browse the Wilden Store, but the data we collect in this manner is limited to “browsing data,” meaning data that is automatically collected by the computer systems responsible for the management and operation of the Wilden Store and the use of internet communication protocols. Examples of this type of information includes the IP address of the device used when accessing the Wilden Store and information about your operating system and device environment, the frequency of your use of the Wilden Store, and your use of any hyperlinks available on the Wilden Store. None of this browsing data is collected or used by us in a way that will personally identify you.

Cookies. We may use cookies that collect and save information about your visits to the Wilden Store. See our Cookies policy below.

Information you provide. We may also collect information from you when you voluntarily provide it to us, such as when you create an account on the Wilden Store, when you make a purchase through the Wilden Store, when you use the “Contact” or similar features of the Wilden Store to send us an email, or when you participate in customer surveys, promotions, and offers. The information we collect in this manner may include:

  • Personal Information – that is, information that can be used to personally identify you, such as your full name, email address, mailing address, telephone number, date of birth, and credit card or other financial account information; and
  • Non-Personal Information – that is, information about you or your activities that cannot be used to personally identify you, such as your zip code, age range, or other demographic information, your preferences, your interests, and similar information.

We may from time to time link Non-Personal Information (and other, publicly-available information) with Personal Information.

What we do with the information we gather

We and our service providers, agents, and advisors may process and use the browsing data we collect for purposes including making sure the Wilden Store works properly, assessing patterns of use, and making improvements to the quality of the Wilden Store.

We will collect, process, use, and store the information that we collect through the Wilden Store for various reasons, including to:

  • Understand your needs, provide you with better service, and respond to your inquiries;
  • Process product orders that you make through the Wilden Store;
  • Allow you to participate in interactive features of the Wilden Store;
  • Administer promotions and services (e.g., registrations for webcasts, etc.) and offers;
  • Communicate with you about your experiences on the Wilden Store;
  • Administer features of the Wilden Store;
  • Compile statistical information and conduct internal analysis about our users’ equipment, browsing actions, and patterns;
  • Improve the Wilden Store;
  • Maintain and update our internal records; and
  • Subject to the below, for marketing purposes.

We may contact you by email, phone, fax, mail, or other means unless you direct us not to do so.

We may use your Personal Information and Non-Personal Information for our own marketing purposes, including notifying you of new services, offers, or other information via email, mail, telephone, text message, and other means. If you do not want us to use your Personal Information for marketing purposes, you may opt-out of such uses by notifying us in accordance with the procedure set forth below under the heading "Controlling your Personal Information."

How we may share information

We may share your Personal Information and Non-Personal Information with our affiliates (i.e., affiliated businesses and operating companies, collectively "Affiliates") for any purpose. If you do not want us to share your Personal Information with Affiliates for marketing purposes, you may opt out of such uses by notifying us in accordance with the procedure set forth below under the heading "Controlling your Personal Information." Although you may request to opt out of sharing your Personal Information for marketing purposes, we may continue to share Personal Information with Affiliates for non-marketing purposes.

We may share your Personal Information and Non-Personal Information with our business (and other) partners for joint marketing efforts, or for our business (and other) partners’ own marketing purposes. If you do not want us to share your Personal Information with such third parties for marketing purposes, you may opt out of such uses by notifying us in accordance with the procedure set forth below under the heading “Controlling your Personal Information.” We may share your Personal Information with Affiliates, with our business partners, or with unrelated third parties (including contractors who provide services to us) to assist with any of the uses of Personal and Non-Personal Information described herein and for other reasonable purposes related to the operation of our business. For example, we may share and/or provide your Personal Information and Non-Personal Information with/to third parties that assist with the operation, administration, or maintenance of the Wilden Store. The privacy policies of such third parties may also apply.

The Wilden Store operates a marketplace that features products offered by third parties who have contracted with us to sell their products (“Third Party Sellers”). Accordingly, if you make a purchase through the Wilden Store, we will share the Personal and Non-Personal Information you provide as a part of your purchase (including your name, email address, mailing address, telephone number, and credit card or other account information) with the Third Party Seller(s) responsible for processing, fulfilling, and otherwise servicing your order and communicating with you about your order. Third Party Seller(s) may share information with one another to coordinate completion of your order. Your credit card or other account information will also be shared with any third-party payment processing vendor(s) for the purpose of processing your payment.

We may also disclose your Personal Information and Non-Personal Information to third parties if we believe that disclosure is required to comply with applicable laws or regulations; or that disclosure is necessary to enforce our Privacy Policy and/or Terms of Use, to protect your safety or security, or the safety and security of our site or third parties.

Third party services

Some content or applications on the Wilden Store are served by third parties, including servers, content providers, and application providers. These third parties may use cookies, alone or with web beacons or other tracking technology, to collect information about you when you use the Wilden Store. They may be able to associate the information they collect with your Personal Information, or they may collect information, including Personal Information, about your online activities over time and across other web sites and online services. They may use this information to provide you with behavioral advertising or other targeted content. We cannot control any third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Security and Confidentiality


We are committed to ensuring that your Personal Information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, we undertake no obligation to maintain the confidentiality of non-confidential data such as feedback, questions, comments or ideas that you voluntarily provide to us (e.g., via the “Contact” tab or similar features on the Wilden Store). We reserve the right to use and disclose such non-confidential information as we deem appropriate. By voluntarily submitting feedback to us, you consent to these terms.

Links to other web sites

Our website may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the web site in question.

Controlling your Personal Information

You may choose to restrict the collection or use of your Personal Information in the following ways: If you have previously not objected to us using your Personal Information for our direct marketing purposes, you may opt-out of receiving future marketing emails from us at any time by emailing us at wildenstore-customercare@psgdover.com with your opt-out request. If you want to opt-out of any new uses of information permitted by this Privacy Policy caused by changes in our information practices, you may do so by emailing us at wildenstore-customercare@psgdover.com with your opt-out request. If you do not want us to share your Personal Information with Affiliates and/or our business (and other) partners for marketing purposes, you may opt-out of such sharing by emailing us at wildenstore-customercare@psgdover.com with your opt-out request. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, we will promptly correct any information found to be incorrect. Or, you may contact us if you wish to review or change your Personal Information by using the “Contact Us” link under Support menu. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change at some time in the future we will post the policy changes to our web site to notify you of these changes at which time, you will have the ability to opt-out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically. 

If you do not want to be contacted by us in the future (unless you initiate the contact), please let us know by sending us an email to wildenstore-customercare@psgdover.com, writing us to the above address (located at the beginning of this Privacy Policy) or calling us at 630-282-7349.

Persons Under 18

We do not knowingly collect or allow the collection of Personal Information from persons under the age of 18. If you are the parent or guardian of a person under the age of 18 and believe that the person has provided Personal Information to us, please contact us at wildenstore-customercare@psgdover.com.

Business Transactions

We may share or transfer your Personal and Non-Personal Information if we enter into, or are involved in, a business transaction such as a merger, acquisition, reorganization, or sale of some or all of our assets.

Cookies

When you visit the Wilden Store, we may use “cookies” and similar technologies to help us recognize and serve you better. Cookies are small files that contain information sent by a web site that is saved on your computer’s hard drive. You may delete cookies from your computer or set your browser to reject cookies. However, doing so may limit some functionalities of our site.

“Do Not Track” Requests

The Wilden Store does not recognize or respond to "Do Not Track" requests sent by web browsers.

Website Visitors Outside the United States

We make no representation that the practices described in this Privacy Policy are compliant with laws outside of the United States including those that apply to the collection, security, use, and disclosure of Personal Information.

* * * 

If you feel that this site is not following its stated information policy, you may contact us at the above email address, mailing address, or phone number.