Privacy Policy
PSG Dover (“PSG”) respects your individual privacy. This Privacy Policy puts you in control of how your personal data is used in connection with our website, wildenstore.psgdover.com (“Wilden Store”). This Privacy Policy describes how we collect, use, and share personal data we obtain from users of the Wilden Store. This Privacy Policy only applies to the Wilden Store. By choosing to visit the Wilden Store, you should read this Privacy Policy.
If you are an employee of PSG or a PSG Affiliate, you should refer to the Employee Privacy Notice provided by your employer. If you are intending to apply for a job with us or to join our talent network, you should refer to the Privacy Notice on our Careers Portal.
This Privacy Policy is complemented by our Terms and Conditions.
Who we are and contact details
This is the website of:
PSG
1815 S. Meyers Road
Suite 400
Oakbrook Terrace, IL 60181
We can be reached via e-mail at wildenstore-customercare@psgdover.com or you can call us at 630-282-7349.
What personal data we collect
We collect the following personal data through the Wilden Store:
(i) Contact information — that is, information such as your full name, email address, mailing address, telephone number;
a. This information is collected on various forms on the website and is completely voluntary.
(ii) Information related to customer surveys, promotions, and/or offers (e.g., preferences, demographics, interests, etc.), and
(iii) Information about the device you use to access the Wilden Store (e.g. IP address)
What we do with the personal data we gather
We use the personal data we gather about you for the following purposes:
(i) to understand your needs, provide you with a better service, and respond to your inquiries;
(ii) for internal record keeping;
(iii) for internal analysis to see how many unique visitors visit the Wilden Store;
(iv) to administer promotions, services (e.g., registration for webcasts, etc.) and offers which you register for;
(v) Subject to the provisions below, we will also use your personal data for other marketing-related purposes;
(vi) To improve the products and services offered through the Wilden Store, and
(vii) To measure the number of visitors to the Wilden Store and the areas of the website that are of most interest to visitors and to customize the Wilden Store.
We do not use the personal data that you provide through the Wilden Store to make automated decisions about you.
To the extent permitted by applicable law, PSG may also use your personal data as we believe to be necessary or appropriate:
(i) under applicable law, including laws outside your country of residence;
(ii) to comply with legal process;
(iii) to respond to requests from public and government authorities including public and government authorities outside your country of residence;
(iv) to enforce our terms and conditions;
(v) to protect our operations or those of any of our affiliates;
(vi) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others, and
(vii) to allow us to pursue available remedies or limit the damages that we may sustain.
Marketing
Where required by local law, we will obtain your prior consent:
(i) in order to send you marketing communications about Wilden Store;
(ii) in order to provide your personal data to PSG Affiliates for their marketing purposes, and
(iii) in order to provide your personal data to third parties and other partners for joint marketing efforts or their own marketing efforts.
Please note that you always have the right to withdraw your consent.
Otherwise we may contact you by email, phone, fax, mail, or other means unless you direct us not to do so.
We may use your personal data for our own marketing purposes, including, but not limited to notifying you of new services, offers or other information via mail, email, telephone, text message, and other means.
If you do not want us to use your personal data for marketing purposes or to provide your personal data to PSG Affiliates or to third parties for their marketing purposes, you may opt-out of such uses by notifying us in accordance with the procedure set forth below under the heading, “Rights to your Personal Data.”
Data sharing
We may share your personal data with our affiliates (i.e., affiliated businesses and operating companies) (collectively, " PSG Affiliates") in pursuance of the purposes set out in section 3 above.
We may share your personal data with third party service providers (including contractors who provide services to us) to assist with any of the uses of personal data described above.
We may also disclose your personal data to third parties if disclosure is required to comply with applicable laws or regulations; comply with legal process or a court order; to respond to requests from public and government authorities; or if disclosure is necessary to enforce our Privacy Policy and/or Terms of Use; to protect your safety or security; to protect our rights, the safety and security of our site and property or that of PSG Affiliates or third parties; to allow us to pursue available remedies or limit the damages we may sustain. We may share or transfer your personal data to a third party if PSG enters into, or is involved in, a business transaction such as a merger, acquisition, reorganization, or sale of some or all of its assets.
Lawful bases
Under the laws in the EU, we are required to identify the lawful bases for which we use your personal data. These are:
(i) Legitimate Interest — we have a legitimate interest in contacting you where you provide us with your details, to manage our relationship with you and to monitor and improve the use of the Wilden Store and to send you marketing communications.
(ii) Consent — where we are required by local law to collect consent in order to send you marketing communications
(iii) Compliance with a legal obligation — where we are required to collect and disclose your personal data because we are subject to a legal or regulatory obligation
We do not intend to collect any sensitive personal data (which is defined under EU law to include, for example, personal data on ethnicity, racial origin and health) through the Wilden Store.
Where we rely on the legitimate interest lawful basis to use your personal data, you always have the right to object to such use by contacting us using the details above.
Where we rely on your consent to use your personal data, you always have the right to withdraw your consent at any time by contacting us using the details above.
Security and confidentiality
We are committed to ensuring that your personal data is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the personal data we collect online. However, we are not able to guarantee the confidentiality of non-confidential data such as feedback, questions, comments or ideas that you voluntarily provide to us. We reserve the right to use and disclose such non-confidential information as we deem appropriate in compliance with applicable law.
How long we will hold your personal data
We will retain your personal data for as long as:
(i) we have a relationship with you;
(ii) we are required by law, or
(iii) we need to in order to protect ourselves as a business or protect any other third party.
If you have any questions about our retention policy, please contact us using the details set out above.
Transfers of personal data
As a global organization, we will transfer your personal data across borders. PSG is based in the US although our PSG Affiliates are located in countries worldwide. Where a transfer of personal data across borders is required to comply with applicable laws, we will implement appropriate or suitable safeguards (such as EU Commission approved Standard Contractual Clauses) to protect that personal data. Please contact us using our details above should you require further information.
Links to other websites
Wilden Store may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any personal data which you provide while visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the web site in question.
Rights to your personal data
Under certain laws, you have the right to seek access to your personal data, seek rectification or erasure of your personal data, restrict our use of your personal data, and object to our use or request data portability. Please contact us if you wish to exercise any of these rights.
In any event, you can always ask us for more information about the people who will be able to see and access your personal data.
In accordance with applicable laws, you may choose to restrict the collection or use of your personal data by us by emailing us at wildenstore-customercare@psgdover.com. This includes where you:
(i) have previously not objected to us using your personal data for our direct marketing purposes but now wish to opt-out of receiving future marketing emails from us;
(ii) want to opt-out of any new uses of personal data permitted by this Privacy Policy caused by changes in our information practices;
(iii) do not want us to share your personal data with PSG Affiliates and/or our business (and other) partners for marketing purposes;
(iv) believe that personal data we are holding on you is incorrect or incomplete so that we can consider your concern and, where appropriate, we will promptly correct any personal data found to be incorrect. Or, you may contact us if you wish to review or change your personal data, or
(v) do not want to be contacted by us in the future (unless you initiate the contact).
You may also write to us at the above address (located at the beginning of this Privacy Policy) or call us at +1 (630) 282-7349.
Persons Under 18
We do not knowingly collect or allow the collection of personal data from persons under the age of 18. If you are the parent or guardian of a person under the age of 18 and believe that the person has provided personal data to us, please contact us at wildenstore-customercare@psgdover.com.
Cookies
When you visit the Wilden Store, we may use “cookies” and similar technologies to help us recognize and serve you better. Cookies are small files that contain information sent by a web site that is saved on your computer’s hard drive. You may delete cookies from your computer or set your browser to reject cookies. However, doing so may limit some functionalities of our site. Please see our Cookie Policy for more information about our use of these technologies on the Wilden Store.
Any concerns?
You have the right to complain about our use of your personal data. Please contact us using the contact details set out above.
Depending on where you are located, you may also have a right to complain to your local data protection regulator.
Updates to this Privacy Policy
We may update this Privacy Policy by posting a new version on our website. If we update this Privacy Policy in a way that significantly changes how we use your personal data, we will bring these changes to your attention where reasonably possible. Otherwise, we recommend that you periodically review this Privacy Policy to be aware of any other revisions.
